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Our Staff Members

Alana Ward
Alana O. Ward
President
  • Manual D® Certified
  • Manual J® Certified
  • Manual S® Certified
  • OSHA Safety Certification
  • BPI (Building Performance Institute) Certified
  • Type I and II Environmental Protection Agency Certified for Refrigerant Handling
  • State of Tennessee Licensed Master Mechanical Contractor
  • Tennessee Army National Guard (Facilities Engineering Division) Certification for Geothermal Ground Source Heat Pump Installation
  • Editorial Advisory Board Member – Contracting Business.com magazine
  • Dave Ramsey’s Entreleadership Masters Series Graduate (2011)
  • Contracting Business HVAC Woman of the Year (2012)
  • Leadership Clarksville Graduate (2014)

Alan Owen
Allen M. Owen
Consultant
  • State of Tennessee Licensed Master Mechanical Contractor

Nicole Darke
Nicole Darke
Operations Coordinator & Customer Service Representative
  • Associates Degree, Business Administration
  • Cardiopulmonary Resuscitation Certified
  • Certified Medicare/Medicaid Biller
  • Signature Healthcare Business Office Manager of the Year (2009, 2010, 2012, 2013)

Kirt Neal
Kirt Neal
Service Technician
  • Universal Environmental Protection Agency Certified for refrigerant handling
  • OSHA Safety Certification
  • HVAC/R Certification, Career Training Institute, Huntsville, AL
  • NATE Certified
  • Refrigeration Service Engineers Society (RSES) Member

Jason Brown
Jason Brown
Service Technician
  • Universal EPA Certification for Refrigerant Handling
  • HVAC Excellence Electrical, Air Conditioning and Light Commercial Certified
  • Carbon Monoxide/Combustion Analysis Certified
  • NATE Certified

Jesse Waldrop
Jesse Waldrop
Installation Technician
  • Universal EPA Certification for Refrigerant Handling

Mike Perry Baggett Heating & Cooling
Mike Perry
HVAC Apprentice/Maintenance Technician
  • US Air Force – Desert Storm Veteran
  • Airframe and Powerplant License
  • Federal Communications Commission License